Shipping Policy

Thank you for shopping with RADATRIX! We are committed to making your shopping experience as smooth as possible. Please review our shipping policy below for information about order processing, shipping rates, delivery times, and shipping-related issues.

1. Order Processing Time

Orders are typically processed within 1 business day after they are placed.

Please note that processing time is separate from shipping and delivery time. Orders may take longer to process during holidays, promotional periods, or other high-volume periods.

Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

2. Shipping Rates & Delivery

RADATRIX currently ships to addresses within the United States, including Alaska and Hawaii.

Our standard shipping rates and estimated delivery times are as follows:

Standard Shipping (Contiguous United States): $5.99 — 3–5 business days after shipment.
Alaska & Hawaii: $9.99 — 5–10 business days after shipment.

Orders are typically processed within 1 business day. Processing time is separate from shipping transit time.

Available shipping options, rates, and estimated delivery times will be displayed at checkout before you complete your purchase.

Delivery times are estimates and may vary depending on the destination, carrier, weather conditions, holidays, and other factors beyond our control.

3. Order Tracking

When tracking information is available, we will send it to the email address provided at checkout.

Please allow some time for tracking information to update after your order has shipped. If you have not received a shipping confirmation or have questions about your order, please contact us at support@radatrix.com.

4. Delayed, Lost, or Damaged Packages

Although we work to ensure orders are shipped promptly, delivery delays may occur due to carrier operations, severe weather, incorrect address information, or other circumstances beyond our control.

If your package appears to be lost, has not arrived within the estimated delivery window, or arrives damaged, please contact us at support@radatrix.com with your order number and relevant details. We will review the situation and help you determine the appropriate next steps.

For damaged items, please include photos of the item and packaging when possible.

5. Incorrect Shipping Address

Please carefully review your shipping address before completing your order.

If you notice an error, contact us at support@radatrix.com as soon as possible. We will do our best to help if the order has not yet shipped, but we cannot guarantee that an address can be changed after processing or shipment.

RADATRIX cannot guarantee successful delivery or replacement for orders affected by an incorrect or incomplete address provided at checkout. Any resolution will depend on the circumstances and applicable law.

6. Shipping Restrictions

Shipping availability may vary depending on the destination. Please enter your shipping address at checkout to confirm whether delivery is available for your location and to view the available shipping options and rates.