Return Window
You may request a return within 10 days of delivery, based on the delivery date in your carrier’s tracking. All returns must be approved by email first. Please don’t ship anything back without our approval.
Eligible Returns
- Damaged, defective or wrong items: email us clear photos showing the problem.
- Unwanted items: the item must be new, unused and in its original, unopened packaging. Email us photos showing the package is intact.
Return Fee
Once approved, we’ll email you a prepaid return label. A flat $5.99 return shipping & processing fee is deducted from every refund. There is no restocking fee.
No Exchanges or Replacements
We don’t offer exchanges or replacements. If you’d like a different or new item, please place a new order.
Non-Returnable Items
- Requests made more than 10 days after delivery
- Unwanted items that have been opened, used or altered
- Items damaged by misuse, mishandling or poor care
- Requests without photos
- Items sent back without our email approval or without our return label
Refunds
Refunds are issued to your original payment method within 10 days after your return reaches our warehouse.
How to Request a Return
- Step 1: Email support@radatrix.com with your order number, the reason for your return and photos.
- Step 2: We’ll reply within 2–3 business days. If approved, we’ll send your prepaid return label.
- Step 3: Ship the item back. Your refund, minus the $5.99 fee, is issued once we receive it.