Privacy Policy

At RADATRIX, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, make a purchase, or interact with our services.

In this Privacy Policy, “RADATRIX,” “we,” “us,” and “our” refer to RADATRIX.

1. Information We Collect

The personal information we collect depends on how you interact with our website and services.

Information You Provide

When you place an order, contact us, or interact with our store, we may collect:

Your name
Billing and shipping addresses
Email address and phone number
Order details and purchase history
Information you provide when contacting customer support

Information Collected Automatically

When you visit our website, certain information may be collected automatically, depending on your device, browser, and privacy settings. This may include:

IP address
Browser and device information
Pages viewed and interactions with our website
Referring website information
Information collected through cookies and similar technologies

Information from Third Parties

We may receive information from third parties that help us operate our store, process payments, fulfill orders, and provide related services. The information received depends on the services involved and your interactions with them.

2. How We Use Your Information

We may use your personal information to:

Process payments and fulfill orders
Arrange shipping, delivery, returns, and refunds
Send order confirmations and transaction-related updates
Respond to questions and provide customer support
Operate, maintain, and improve our website and shopping experience
Help detect and prevent fraud, unauthorized transactions, and security issues
Maintain business records and comply with applicable legal obligations
Carry out other purposes disclosed to you when your information is collected, where permitted by law

We handle personal information in accordance with applicable law.

3. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential store functions, remember preferences, understand website usage, and improve the shopping experience.

Some cookies are necessary for our website and checkout to function properly. Other cookies may be subject to your consent or privacy preferences, depending on applicable law and the settings available on our website.

You may be able to manage cookies through your browser settings or any cookie preference tools provided on our website. Disabling certain cookies may affect some website features.

For more information about how Shopify handles personal information, please review Shopify’s Privacy Policy.

4. How We Share Your Information

We may disclose personal information when necessary to operate our business, provide our services, or comply with applicable law. Depending on the circumstances, recipients may include:

Shopify: To host and operate our online store and support e-commerce functions.
Payment providers: To process payments and help prevent fraudulent transactions.
Shipping and fulfillment providers: To deliver orders and provide shipping-related services.
Service providers: To support necessary business operations, website functionality, customer service, and security.
Professional advisers: Such as legal or accounting advisers when reasonably necessary.
Legal and regulatory authorities: When required by law or when necessary to protect our rights, customers, or business.

We may also disclose personal information in connection with a business transaction, where permitted by applicable law.

We do not disclose personal information except as described in this Privacy Policy or as otherwise permitted or required by applicable law.

5. Shopify and Third-Party Services

Our online store is hosted on Shopify, which provides the e-commerce platform used to operate our store and support customer transactions.

Shopify and other relevant service providers may process personal information to provide services such as website hosting, checkout, payment processing, and order fulfillment.

These providers may process information under their own privacy policies and applicable agreements. Their handling of personal information may depend on the services and features enabled in our store.

For more information, please review Shopify’s Privacy Policy.

6. Reviews and User-Submitted Content

If our website provides a feature that allows you to submit reviews, comments, or other content, the information you submit may be displayed publicly, depending on the feature and the content you provide.

Please avoid including sensitive personal information in content intended for public display.

Any use of submitted content will be subject to the relevant website features, applicable law, and any permissions required.

7. Third-Party Websites

Our website may contain links to websites or services operated by third parties. These websites may have their own privacy policies and practices.

RADATRIX does not control the privacy or security practices of third-party websites. We encourage you to review their privacy policies before providing personal information.

8. Children’s Privacy

Our website is not intended to knowingly collect personal information directly from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us in circumstances where it should not have been collected, please contact us. We will review the matter and take appropriate action as required by law.

9. Data Security and Retention

We take reasonable measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including processing orders, maintaining business records, resolving disputes, preventing fraud, and complying with legal obligations.

The retention period depends on the type of information, the purpose for which it was collected, and any applicable legal requirements.

10. US State Privacy Rights

Depending on your state of residence and the privacy laws applicable to our business, you may have additional rights regarding your personal information. These rights may include the right to access, correct, or delete certain personal information and the right to opt out of certain types of data processing where applicable.

To exercise an applicable privacy right, please contact us using the details provided in the “Contact Us” section below. We may need to verify your identity before processing your request.

We will handle eligible requests in accordance with applicable law.

11. International Data Transfers

Your personal information may be processed or stored in countries other than the country where you reside, depending on where Shopify and our relevant service providers operate.

Data protection laws may differ between countries. Where required by applicable law, appropriate measures will be taken to protect personal information transferred internationally.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website operations, services, or legal requirements.

When changes are made, we will update the “Last Updated” date at the top of this page. We encourage you to review this Privacy Policy periodically.