|
Return Window:
You have 10 days from the day your order is delivered to request a refund or replacement. We count from the delivery date shown in your carrier's tracking.
Note: Please don't ship anything back before you submit a ticket
Return Eligibility:
You're eligible for a full refund or a free replacement if, within 10 days of delivery:
- Your item arrived defective, damaged, broken, or doesn't work properly
- Your item is different from the description or from the customization details you submitted (for example, wrong name, text, color or design)
Note: Please keep your item in its original packaging until your request is resolved
Non-Returnable Items:
We're unable to offer a refund or replacement for:
- Requests made more than 10 days after delivery
- Wrong size, product, address, or custom details selected or entered by you at checkout
- Items damaged by misuse, mishandling, or poor care
- Items that have been used or altered
- Items returned without our approval
Step-by-Step Return Process:
Step 1: Click the "Submit a Ticket" button below and share your order details with us.
Step 2: Once approved, we will send you a return shipping label with clear instructions on how and where to send your package.
Step 3: Receive your refund or replacement as soon as we inspect your returned item.
|
